Hotel Internet Services completed the implementation of a new Wi-Fi network at the 77-room Ambrose Hotel, a boutique property in Santa Monica, Calif.
By installing advanced Ruckus access points in strategic areas for example, HIS ensures that guest devices receive a strong, consistent and fast Wi-Fi signal regardless of their location within the hotel. Also vital is HIS' ability to implement a network that can accommodate a multitude of devices attempting to connect at any one time, guaranteeing that each device obtains a sufficient level of bandwidth to operate online seamlessly.
To ensure guests are receiving high-quality Wi-Fi connectivity, HIS is providing The Ambrose with the ability to monitor network health in real time, as well as the ability to maintain direct control over usage at all times. Additional features include the ability to analyze the number of users online as well as the option to open tickets with 24/7 support, minimizing the risk that any arising issue will adversely affect guest satisfaction levels.
"Any reputable hotelier knows that offering a first-rate internet service is critical in obtaining full guest satisfaction and loyalty, so it is essential for properties to identify a provider that can equip them with the means to meet this challenge head on," Erik Kreft, general manager at The Ambrose Hotel, said in a statement. "HIS has proven to be fully capable in this regard, with their technicians doing an outstanding job since the initial building assessment and keeping us informed along the way to ultimate project completion. We are now pleased to note a substantial improvement in our Wi-Fi's capabilities, and look forward to seeing an increase in our guest satisfaction scores as a result."