The Caribe Royale Orlando Resort has launched its first mobile app. The app connects the hotel's guests to property information and services. Through the app, guests can begin the check-in process prior to their arrival, communicate directly with the front desk via chat within the app and access the shuttle schedule for visits to the Walt Disney World Theme Parks and Disney Springs. Guests can also view menus from the hotel’s restaurants and book reservations for The Venetian Chop House through a direct link.
“We designed the Caribe Royale Orlando Digital Guest Experience app to further inspire guests to embody our motto of ‘Live Royale,’” Amaury Piedra, managing director of Caribe Royale Orlando Resort, said in a statement. “Each in-app feature, from access to Walt Disney World tickets and shuttle schedules to our quick connect with staff chat option, provides our guests with the power to customize their stay in real time, whether they’re on property, or off-site enjoying the nearby theme parks.”
Additional in-app features include MyStay, which lets guests request housekeeping and in-room amenities, set up “do not disturb” hours and request valet services. The Things to Do feature provides a list of Disney shopping, attractions and entertainment. Chat is an in-app chat function that puts guests directly in touch with front office staff.
In 2021, Caribe Royale Orlando completed a $140 million property renovation of its 1,337 guestroom suites (120 of which are two-bedroom villas), public areas, dining outlets and a significant expansion to meetings and event spaces.
“The launch of our proprietary app was a natural next step in our reimagination,” Piedra said. “We’re looking forward to communicating with our loyal guests through this platform and eventually launching even more perks for our mobile app users, including exclusive offers and a loyalty program.”
The Caribe Royale Orlando Digital Guest Experience app was developed in partnership with Runtriz, which is part of Radius Networks.