Shiji Group has installed its online reputation management platform Shiji ReviewPro across 16 Coast Hotels properties. Coast Hotels is a Canadian hotel brand with properties across British Columbia, Alberta, Saskatchewan, Yukon, Alaska, Washington, California and Hawaii.
Shiji ReviewPro platform provides the Coast Hotels team with insights into guest feedback and helps them respond to reviews in real-time, resulting in improved guest satisfaction and loyalty.
"We are excited to partner with Shiji and leverage their expertise in guest feedback management to drive guest satisfaction and build our brand," Brigitte Diem-Guy, VP of revenue strategies and communication at Coast Hotels, said in a statement. "Shiji ReviewPro allows us to understand our performance and guest satisfaction levels across our properties, even before the guest arrives, to ensure we are providing the best possible experience."
Coast Hotels plans to expand the use of Shiji ReviewPro solution across several additional properties by the end of 2023.