Elite Hotels standardizes management, sales systems

Elite Hotels of Sweden has begun a project to standardize operations on Infor's hospitality management and sales and catering systems. Replacing a legacy system, the applications are set to be rolled out across more than 40 properties throughout Sweden, creating a unified, consistent guest experience.

“When we looked to replace our legacy management solution, we knew we needed to prioritize not only the current operations but also the guest experience we wanted to offer in the future,” Ronny Röe, chief information officer at Elite Hotels of Sweden, said in a statement. “In practical terms, this means we need to ensure our new software can cover all the necessary processes across our properties alongside the ability to integrate with other solutions and technologies. To then keep all this continually up-to-date mandated a cloud approach. It’s this combination of industry specific functionality, integration and cloud delivery that made Infor HMS the right solution for us.”

“Infor SCS will help us to deliver the seamless, frictionless experiences that guests expect, automating the entire event booking process with an intuitive workflow at every stage of the customer journey. Its ability to integrate with other solutions will help to provide optimum levels of business visibility too, furnishing us with a comprehensive view of the organization at any moment in time.”