Fetch, the pay-and-order solution for hospitality venues from POS8, and mobile provider Zaplox have joined forces for a new partnership that will drive contactless guest experiences.
Fetch’s contactless ordering system reduces interactions between guests and staff with an instant ordering platform powered by App Clips (Apple) and Instant Apps (Android) that let guests tap, order and pay. Meanwhile, one of Zaplox’s contact-free solutions for hotel guests is a mobile guest app, custom-branded for the individual hotel, that lets guests check in, get their mobile keys, pay and check out without waiting in the lobby or interacting front desk staff. With access to up-to-date details about the hotel’s amenities, services and things to do in the area, customers can plan their stay with information at their fingertips.
Fetch CEO Jason Jefferys said the partnership made sense for both companies. “We both have the same goals, with services built not only for the customer but for the industry at large.The way we dine out, holiday and staycation will never be the same and not for the worse. Whether it’s consumer or vendor side, Fetch and Zaplox allow you to have all the control and every piece of information in the palm of your hand."
“We are very excited about the potential our new mutual referral program with POS8 can bring,” said Even Frydenberg, Zaplox CEO. “Zaplox and POS8 are both strong advocates of contactless solutions operating in separate but highly complementary areas of the hospitality industry, and both equally driving the technological advancement in hospitality further. With this new close cooperation, we are able to better utilize our complementary knowledge and products to support and strengthen the awareness of the mobile guest experience and highlight its benefits to both the guest and the hotels.”