Hilton has rolled out several upgrades for users of the Hilton Honors app and for people booking rooms online. Digital Key Share will allow more than one guest to have access to their room’s digital key, which turns the Hilton Honors app on their smartphones into a room key. In addition, Hilton Honors members can get early confirmation of complimentary room upgrades. Eligible Gold and Diamond Hilton Honors members will be notified of their space-available upgrade 72 hours before arrival, letting members choose their upgraded room directly when they check in via the Hilton Honors app.
These two enhancements join the recently launched Confirmed Connecting Rooms, which allows users to confirm at least two connecting rooms at the time of booking.
Digital Key
Since its 2015 launch, Hilton’s Digital Key is now available at more than 80 percent of Hilton’s portfolio, or close to 5,400 of Hilton’s more than 6,600 properties worldwide. It has been used to open more than 135 million guestroom doors and has reduced plastic waste by 125 tons. In the coming months, Digital Key Share will roll out globally to all hotels offering Digital Key technology.
How it Works: The primary guest can share their active digital key with up to four additional people or devices from the Hilton Honors app. For the secondary guest to gain access to the digital key, he or she must receive an invitation from the primary guest, be logged into the Hilton Honors app and pass a security check that happens instantly in the background. Guests who accept a share will have access to the room and property throughout the duration of the stay and, for security purposes, cannot further share the digital key.
Complimentary Room Upgrade Benefit
When possible, Hilton will notify Gold and Diamond members of their complimentary upgrade 72 hours prior to arrival. This will enable members to choose their upgraded room directly via the Hilton Honors app.
How it Works: Eligible members will receive an email and a Hilton Honors app push notification alerting them of their complimentary upgraded room. Once received, if the hotel offers digital check-in, members can choose the location of their upgraded room through the app 36 hours prior to arrival. All stays under seven nights are eligible for this early confirmation, and it will be available in the coming months at all Hilton brands globally where space-available upgrades are offered, including Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, DoubleTree by Hilton, Signia by Hilton and Tapestry Collection by Hilton.
Connecting Rooms
Earlier this year, Hilton introduced a booking upgrade that lets individuals book and instantly confirm at least two connecting rooms. Confirmed Connecting Rooms by Hilton is rolling out globally and is available when booking on Hilton.com or through the Hilton Honors app at participating hotels within any of the portfolio’s 18 brands.
How it Works: Individuals can book and instantly confirm connecting rooms in three steps. First, the guest selects the number of desired rooms, along with the destination and dates. Then, when selecting a room, the guest checks the box to indicate “connecting rooms.” Finally, the guest selects his or her desired connecting rooms and books the stay with instant confirmation.