HM on Location: AHLA tech committee celebrates AI at The Hospitality Show

LAS VEGAS — During the first full day of activities at The Hospitality Show, the debut event from the American Hotel and Lodging Association and Hotel Management publisher Questex Hospitality currently being held at The Venetian, the AHLA’s technology committee HTNG recognized 10 semifinalists during the TechOvation Awards for the most significant innovations in hospitality technology. The committee ultimately named PolyAI Guest-Led Voice Assistants the 2023 HTNG TechOvation award winner.

HTNG's TechOvation Award recognizes and rewards the latest technology innovation throughout all sectors of the hospitality industry. The guest-led voice assistants use advanced conversational artificial intelligence to understand and respond to common guest requests during calls to the front desk or contact center.

Judges and members of The Hospitality Show audience picked this year’s winner from ten semifinalists who presented their products to The Hospitality Show attendees.

The other semifinalists are:

  • eTip by eTip
  • FETCHpay - pay at table by Fetch Group
  • Nomadix Passpoint by Nomadix
  • OnStream by Dish Business
  • Predictive Forecaster by InnRev
  • Robotic Following Platform by Piaggio Fast Forward
  • TraknProtect LTE Safety Button by TraknProtect
  • Unifocus Workforce Management by Unifocus
  • Virdee Virtual Reception by Virdee

The judging panel consisted of Aimbridge Hospitality’s Andrew Arthurs, Loews Hotels’ Dan Kornick, KSL Resorts’ Kristie Goshow and Wyndham Hotels & Resorts’ Scott Strickland.

Technology Acceleration Awards

AHLA and HTNG also recognized the following winners of the inaugural Technology Acceleration Award:

  • Actabl
  • Agilysys
  • Belmond
  • BluIP
  • Clairvoyix
  • Directful
  • Hapi
  • Instio Experiences
  • iOpen Innovations
  • Logistics
  • Phonesuite
  • TigerTMS
  • TipQwik
  • Visual Matrix

Each year, the AHLA Technology Acceleration Award will recognize companies that have taken specific steps to advance innovation in hospitality. This year, the award showcased companies that have adopted HTNG Express, a new solution that shortens the process for post-booking hotel property management system integrations from months to just days.

“These esteemed winners represent some of hospitality’s brightest stars and most innovative companies,” said AHLA President & CEO Chip Rogers. “The Hospitality Show provides an ideal forum in which to recognize the individuals and organizations who embody excellence in hospitality service and ingenuity. We look forward to recognizing America’s top hotel GMs and technology innovators again next year at The Hospitality Show 2024 in San Antonio.”

Next year, AHLA’s TechOvation and Technology Acceleration Award winners will be announced at The Hospitality Show 2024, which will be held at the Henry B. Gonzalez Convention Center in San Antonio Monday, Oct. 28-30, 2024. Those interested in next year’s event can complete this form for more information.