Hotel Matilda in San Miguel de Allende, Mexico, unveiled a new personalized app for guests.
“We have introduced the ultimate app for hotel guests that opens up an unprecedented range of services and amenities,” Hotel Matilda Director Bruce James said in a statement. “The app is multifaceted, offering guests extraordinary connectivity, interaction and response from hotel staff. With the new app, guests can ask for anything, at any time.”
Available in both Android and Apple formats and personalized for each guest, the new Hotel Matilda app enables in-depth guest interaction with hotel staff and expedited response to their needs. Guests receive a personal code before arrival, which remains valid until a week after their stay, allowing them to look at menus, order roomservice, review spa options and make reservations, as well as access a variety of features such as see maps of San Miguel de Allende and read the New York Times daily news digest in English and Spanish. Through the app, guests are connected with the Concierge via chat SOS, so they can use their phone or other device for immediate reservations or other assistance. The concierge monitors the app 24/7.
Connection to the app, which is via phone or Wi-Fi, allows guests to organize and control their travel experience with their devices, from advising the hotel about their special dietary needs to learning about events in real time during their stay, from tequila classes to culinary evenings. The app also provides recommendations on activities, spa treatments and dining in Moxi at the hotel and at Bovine restaurant in the historic center of San Miguel. There are "postcards" with the Matilda logo that can be personalized and easily posted to Facebook and Instagram, as well as a connection to TripAdvisor.
“The app extends Hotel Matilda’s ability to provide superior service in real time, enhancing the overall guest experience through the intelligent use of state-of-the-art technology,” James said. “In keeping with our reputation as an innovator, we’re excited to be the first hotel in San Miguel to put our guests in control of their stay and raise the bar on service standards.”