Travel brands leverage data in quest for consumers

According to a new Eyeota report, travel agent and booking site brands spent more than $3,000 per campaign in 2018. Photo credit: Eyeota

Hotels increasingly are leveraging the power of data to market themselves to consumers. According to a new report from Eyeota, there are great varieties in the ways the brands leverage data.

The survey focused on some key data points for the travel industry. First, the survey found that the majority of audience data spend last year came from four travel and leisure sub-sectors: travel agents and booking sites (32 percent of spend), airlines (22 percent), hotels, resorts and casinos (20 percent) and tourism (10 percent).

Spending varies greatly by sector. In 2018, travel agent and booking site brands spent more than $3,000 per audience-targeting campaign, according to survey results. However, the top 10 airline advertisers (by annual data spend) spent more than $10,000 per campaign.

Virtual Event


Survival in these times is highly dependent on a hotel's ability to quickly adapt and pivot their business to meet the current needs of travelers and the surrounding community. Join us for Optimization Part 2 – a FREE virtual event – as we bring together top players in the industry to discuss alternative uses when occupancy is down, ways to boost F&B revenue, how to help your staff adjust to new challenges and more, in a series of panels focused on how you can regain profitability during this crisis.

Eyeota’s research also shows that there was a major push in advertising and marketing in the second half of 2018. Travel agent and booking site advertisers peaked in the third quarter, representing 52 percent of the data spend. 

The hotels, resorts and casinos category advertiser data spending peaked in the fourth quarter, targeting holiday shoppers and travelers planning for warmer holiday trips.

Another key point of the survey showed the target markets of each sector. For example, Eyeota’s data found that travel agent and booking site advertisers in May of 2019 were focused on female-skewing audiences, typically in business-services occupations, such as marketing, consulting and human resources.

Hotel, resort and casino advertisers spend more on demographic segments compared to travel agents/booking sites and airlines. Given significant competition within the hotels, resorts and casinos space, these brands spend the majority of data budgets on a mix of intent audiences to capture lower-funnel customers and interest audiences to reach mid-funnel travel researchers.

This report focuses on proprietary audience analysis from May 2019 and calendar year 2018 Eyeota Audience Marketplace expenditure data across all global regions, aggregating Eyeota's proprietary audience data expenditure and volume information from 1,500+ advertisers, running 20K+ large scale advertising campaigns and utilizing audience segment data from 30K+ data suppliers. 


Suggested Articles

The hotel will implement a new, branded mobile app that delivers control to guests and GEMS, a back-office tool that streamlines operations.

The U.S. is now the only region that has yet to turn a positive month of profit since the COVID-19 pandemic took hold.

While occupancy largely was flat week over week during the seven-day period ending Sept. 19, rate and revenue both declined.