Hyatt selects Sabre’s SynXis central reservation system

Hyatt Hotels has formed a technology agreement between affiliates of Hyatt and Sabre that will make Sabre’s SynXis central reservation system the main central reservation system for Hyatt hotels in 2024.

This integration aims to enhance Hyatt’s reservation capabilities, streamline its operations and deliver an efficient experience for guests, including a faster search and booking process. The agreement comes on the heels of Hyatt’s announcement of Hyatt PrO to optimize its revenue management system. According to the company, these innovations are done with the aim of enhancing Hyatt’s commercial technology stack, informed by listening to owners and operators. 

“As part of our transformative growth journey, we heard directly from owners and franchise management companies that we had an opportunity to create a more efficient and streamlined central reservation system, and after a very thorough evaluation, we decided that Sabre would be the perfect provider for Hyatt’s global portfolio to make the search and booking process even better for guests,” Hyatt CIO Eben Hewitt said in a statement.

Hyatt’s new system will be designed to make the guest search and booking process smoother and increase visibility for property availability through a more flexible calendar search, enhanced rooms and rates view and efficient booking.

This announcement builds on Hyatt’s efforts to simplify hotel systems while creating property-level flexibility with applications like Hyatt PrO, a global collaboration with IDeaS.