Hyatt to pilot new Google translation tool

The Hyatt Regency San Francisco Airport is piloting a new communication option from Google. Photo credit: Getty Images/metamorworks

Hyatt Hotels Corporation is collaborating with Google to pilot a new capability of the Google Assistant: Interpreter Mode.

With this feature, users are able to receive translations for dozens of languages and conduct conversations in real time. At participating Hyatt hotels, Interpreter Mode will enable guests and colleagues that speak different languages to communicate via spoken and written translations of their own languages on a Google Home Hub.  

“At Hyatt, we view technology as a way to scale care for our guests and colleagues and enhance the meaningful human connections that are fundamental to our industry,” Alex Zoghlin, global head of strategy, innovation and technology for Hyatt, said in a statement. “As international tourism continues to rise, implementing solutions like Interpreter Mode ensures the needs of today’s global traveler base remain at the core of our innovation strategy. We are excited to collaborate with Google on a new technology that offers the potential to create widespread impact across the hospitality industry.”

FREE HOTEL MANAGEMENT NEWSLETTER

Like this story? Subscribe to Technology!

Hospitality professionals turn to Technology as their go-to news source for the latest technology products and trends. Sign up today to get news and updates on security systems, in-room entertainment, and more delivered to your inbox and read on the go.

At Hyatt, Interpreter Mode is being piloted at Hyatt Regency San Francisco Airport’s concierge desk to assist with fulfilling guest needs. To use this solution, hotel guests will identify their language on the Google Home Hub screen and hotel colleagues will activate Interpreter Mode to translate the conversation.

In addition to assisting guests, this solution is being used to support colleague engagement efforts.

“Hyatt Regency San Francisco Airport welcomes guests and colleagues from around the world, creating a diverse mix of backgrounds and languages,” Irby Morvant, GM of the Hyatt Regency San Francisco Airport, said in a statement. “With the possibilities presented in Interpreter Mode, we strengthen our commitment to provide a seamless guest experience, and create a welcoming and inclusive environment for colleagues.”

Suggested Articles

The revamped property will be developed in partnership with Mohari Hospitality.

Nationwide, the country's hotels reported RevPAR growth of 4.2 percent, but some cities are facing declines.

Scheduled to open in 2021, the Radisson Blu Hoi An will be on Hà My Beach, eight kilometers from Hoi An, the port town on Vietnam’s central coast.