The Coeur d’Alene Casino Resort Hotel in Worley, Idaho, has expanded its existing relationship with Agilysys through the addition of the tech company's Agilysys Golf and rGuest Book solutions for player booking, course and player management at its championship 18-hole course.
A longtime user of Agilysys’ Agilysys Visual One PMS, InfoGenesis point-of-sale system, IG Flex, Agilysys Seat and Agilysys DataMagine solutions, Coeur d’Alene Casino’s Circling Raven Golf Club selected Agilysys for assistance in upgrading its golf course management and player experience capabilities. Agilysys Golf will help Circling Raven streamline all golf operations with a single integrated solution to provide a 360-degree view of players while optimizing pro shop operations. rGuest Book will simplify player tee-time bookings with a flexible, commission-free online booking system.
Integration between Agilysys Golf, Visual One PMS and InfoGenesis shares data across the enterprise, allowing users to access player information including personal preferences, play histories and handicaps, as well as providing insights about the total guest experience. Tee time scheduling and course management keep guests playing while also handling custom lesson plans for player enrichment.
“Agilysys Golf will help us enrich the player experience, streamline pro shop operations and improve course management,” said Dave Christenson, PGA, Director of Golf at Circling Raven. “And using rGuest Book, players can easily book and manage their tee-time reservations, all with integration to our Agilysys Visual One PMS and InfoGenesis POS systems, enabling Circling Raven Golf Club to provide an integrated personalized guest/player experience.”
Coeur d’Alene Casino has 300 rooms and suites; six food-and-beverage venues; a 100,000-square-foot casino; a 15,000-square-foot spa; and the Circling Raven Golf Club, an 18-hole, par-72 course.
“We are excited about our expanding relationship with Circling Raven Golf Club,” said Darren Student, VP sales at Agilysys. “Agilysys Golf provides innovative, modern golf management with robust PMS and POS integration, and rGuest Book brings simple, flexible online reservations. We are proud to be a partner of Coeur d’Alene Casino, and we look forward to helping facilitate an integrated guest experience supported by our rapid product innovation and world-class customer service.”