Hospitality technology company InnSpire has partnered with Optii Solutions, a hotel operations and service delivery platform. Optii leverages machine-learning and predictive intelligence to automate and enhance hotel housekeeping, maintenance, service delivery and operations management. Combined with InnSpire’s comprehensive guest journey platform, hotels can boost staff productivity and minimize costs, while elevating the overall guest experience, according to the company.
InnSpire’s new integration with Optii has recently been implemented at The Don CeSar, a resort in St. Pete Beach, Fla. The deployment combines both platforms to optimize both guest service and satisfaction, while significantly enhancing operational efficiency.
InnSpire’s guest journey platform includes its InnSpire.ONE AI-powered guest service solutions, as well as mobile check-in, digital key access, casting, connected guestroom TV and a full in-room digital entertainment ecosystem. By integrating with Optii’s AI Smart Concierge solution, The Don CeSar will be able to automate guest requests, assign the appropriate staff member and track delivery.
This streamlined workflow enables more efficient management of housekeeping, maintenance and service requests. AI-powered automation and efficient communication between staff and guests also helps to optimize labor resources and operational efficiencies.
"Our integration with Optii leverages the best of both solutions to deliver more streamlined and efficient operations that result in both happier guests and staff," Martin Chevalley, InnSpire’s CEO and co-founder, said in a statement. “As we continue to infuse artificial intelligence into our solutions in a practical way to enhance hotel service and operations for both guest-facing and back-of-house teams, Optii’s solutions will complement our goal of providing the best possible end-to-end solutions for our hotel customers around the globe."
"Our partnership with InnSpire continues to elevate the guest experience at the property in ways we never imagined," Don CeSar Room Division Director Parker Harvey said. "The recent integration between InnSpire and Optii extends that level of operational excellence to our staff operations, further supporting our guest service platform by streamlining guest service and maintenance requests and ensuring timely and efficient delivery.”