Last year, Google Assistant unveiled its real-time translation technology, interpreter mode, helping hotel staff carry on conversations with guests speaking foreign languages. To extend upon this experience, Volara and Sonifi are partnering with Google Assistant to launch a new full-service solution so hotels can better serve and communicate with their international guests.
The new solution, which runs on the Google Nest Hub, benefited from successful pilots at a number of Las Vegas properties, such as the Dream Downtown New York City, Bally’s Las Vegas, The Linq Hotel + Experience, Flamingo Las Vegas, Paris Las Vegas, Harrah’s Las Vegas, Rio All-Suite Hotel & Casino, and Planet Hollywood Resort & Casino; along with Best Western Hotels & Resorts properties in San Francisco and Los Angeles; and Google’s first international partners Shibuya Stream Excel Hotel Tokyu in Japan and W Doha Hotel & Residences in Qatar.
“At Dream Hotels, delivering a frictionless experience for all guests remains a top priority,” Dream Hotel Group CEO Jay Stein said in a statement. “We are successfully facilitating highly accurate, multilingual interactions with travelers from across the globe. Even those with the most unique accents and distinct colloquialisms are having more fulfilling conversations with staff about the property, our check-in and billing processes, services and amenities, and things to do around town. By offering real-time voice translation from Volara and the Google Assistant at the registration and concierge desks, Dream Downtown has significantly raised the bar on hospitality.”
Guests and employees can use Google Assistant’s interpreter mode to translate any of the following languages: Arabic, Czech, Danish, Dutch, English, Filipino (Tagalog), Finnish, French, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Mandarin, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Ukrainian and Vietnamese.