Hospitality tech company Kallpod has rolled out its Kontactless platform to select Hyatt, Courtyard by Marriott and Hilton locations.
Using scannable QR codes, Kontactless lets customers place orders for food, beverages and merchandise. The order then can be delivered to the guest’s location on the property. Kontactless does not require customers to download an app, and once orders are placed, guests can make payments, track progress and leave feedback from their mobile devices.
"Kontactless represents an amazing step forward for the hospitality industry, and we are proud to work with such exceptional brands to bring this solution to the marketplace," said Gabriel Weisz, CEO and founder of Kallpod. "We began work on Kontactless in 2019 to meet growing guest preferences for a more efficient experience when dining out and attending events. Having built a significant footprint in the hospitality industry over the last decade, we were well-positioned to address customer concerns while at the same time increasing efficiency and productivity for operators."
To use Kontactless at a restaurant, bar, hotel, or event venue, guests can scan the unique QR code at their table or seat. This automatically brings them to a custom responsive webpage where they can place orders, make payments, track progress and leave feedback.
The QR codes can also be placed outside and in parking spaces so customers can order from multiple locations in their immediate vicinity. Orders can also be placed in advance and customers can alert the venue once they've arrived. Kontactless can be integrated into many point-of-sale systems and the company provides customized design and printing of QR codes on behalf of operators.
While Kontactless wasn't created for the COVID-19 pandemic, renewed awareness around increasing hygiene, reducing nonessential human contact and limiting use of commonly touched surfaces makes this solution particularly relevant now.