The ISO, a boutique hotel located on the island of Kauai that is managed by Castle Resorts & Hotels, has launched the full Intelity platform for the resort. The boutique oceanfront property now offers guests a custom mobile app with full mobile key support, in-room tablets, messaging and casting, all powered by Intelity.
Using the customized mobile app, guests are able to check in and out; communicate with staff before, during and after their stay; access information about the property and its amenities; access their rooms through the mobile key feature and more. In-room tablets function as a digital compendium and allow guests to request services, place in-room dining orders, access information about the resort and local area, and stream their favorite movies and TV shows to the in-room TV via Intelity’s casting solution. When used in combination, these features will dramatically elevate and streamline The ISO’s guest experience.
“We chose the Intelity platform because it allows us to address multiple pain points within both our guest and staff journeys,” Robin Graf, Castle Resorts VP of operations, said in a statement. “We are thrilled to have found a platform that allows us to cater to digital-first travelers and streamline our operations at the same time.”
In addition to the implementation of guest-facing features, the property also uses Intelity’s back-office dashboard to streamline staff workflows and drive operational efficiency. Using this dashboard, operations teams will have the ability to track, manage and organize service requests, work orders, daily tasks, housekeeping, and preventative maintenance. Intelity’s platform also integrates with The ISO’s property-management system, Newyse.