This week, Anja Luthje, group director rooms and quality for Mandarin Oriental Hotel Group, will participate in the latest COVID-19 webinar from mobile communications platform Beekeeper.
Led by Andrada Paraschiv, Beekeeper head of hospitality and former executive director of communications and strategy of FRHI Hotels & Resorts (Fairmont, Raffles and Swissôtel), Luthje will share lessons on how the company has communicated with its employees throughout this pandemic to make sure its employees and guests feel safe and valued.
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“These unprecedented times are taking a toll not only on owners and operators, but also on employees, and it is critical that management can engage and motivate their employees on the long road to recovery,” Paraschiv said. “During this online event, Anja will discuss the ‘We Care’ framework that Mandarin Oriental Hotel Group quickly implemented when faced with COVID-19, and reveal how technology is helping the group be agile in communicating with furloughed employees and reopening hotels.”
Some of the things that Luthje will address will be keeping the spirits high across the company and ensuring that all employees have the knowledge and tools to effectively implement the revised safety and cleaning protocols.
To register for “Communicating for Agility—Insights from the Iconic Mandarin Oriental Hotel Group,” to be held July 23 at 11 a.m. EST / 5 p.m. CET, click here.