Marriott upgrades Bonvoy app

The upgraded Marriott Bonvoy app is available in seven languages, with four new languages becoming available this year. Image credit: Marriott International (Marriott Bonvoy)

Anticipating “increased desire and demand for travel this year,” Marriott International has released a redesigned and more intuitive version of its Marriott Bonvoy mobile app.

The upgraded app offers new travel shopping options based on destinations and access to more travel offerings such as premium vacation rentals from Homes & Villas by Marriott International as well as destination tours and activities. The app will also make it easier for guests to choose a contactless option for check-in and check-out, easy access to mobile keys and the ability to request services and amenities via chat and mobile requests.

New Features

New shopping and booking options: Homes & Villas by Marriott International home rentals, Work Anywhere with Marriott Bonvoy day, stay and play passes and Marriott Bonvoy Tours & Activities are all now available through in-app browsing. By booking via the app, guests are guaranteed the lowest rate available and is one of the ways members can earn points and receive on-property benefits during stays.

More customization: Improvements and additions to mobile requests and mobile key will help users get more from their experience and choose to minimize contact and better maintain social distance. Mobile Key is available at more than 4,000 properties and is now accessible on the home screen once checked in. The feature makes it easy to skip the desk and minimize social interactions. Mobile Requests now contains more one-touch-buttons so users can order a crib, shoeshine, and dry cleaning, along with bath towels, pillows, bath products and more, as well as the ability to chat directly with hotel staff.

Increased functionality for nonmembers: While nearly a million people used the app to become members in 2020, those not ready to join can still search and book stays easier than before.

Updated searching and booking: Users can search and book accommodations by hotel brand, destination, price or points needed for a free night’s stay.

Improvements for the frequent app users:

  • Updated Marriott Bonvoy account profile page highlighting personalized promotions, on-property benefits to take advantage of during stays and full account activity.
  • Member numbers can be copied and pasted onto other web-based forms.
  • FaceID and TouchID automatically engage after the first login.
  • Room numbers will now appear on the home screen.

The app is available in seven languages: English, Spanish, French, German, Japanese, Korean and Chinese. Four additional languages will be added later this year: Italian (April), Russian (May), Portuguese (June) and Arabic (August). The improved app experience launches first on Apple’s iOS operating system, which accounts for most Marriott Bonvoy app users, followed the Android operating system later this year.