Medallia acquires Zingle

The combination of Medallia and Zingle will enable real-time feedback and real-time action to transform customer experiences. Photo credit: Medallia

Medallia, an experience management company, has acquired Zingle, a real-time customer-engagement solution for the hospitality, travel and retail verticals. Under the terms of the transaction, Medallia will purchase Zingle for approximately $42 million in cash.

“Zingle offers frictionless transactions in real-time,” Medallia President/CEO Leslie Stretch said in a statement. “Customers can request products and services in the moment as they experience a trip, a stay or a purchase. Zingle is mobile enabled and accessible anywhere at any time. With Zingle and Medallia, our customers can transact and provide feedback across the entire customer journey, as it happens.”

Zingle’s patented technology is used by many hospitality and travel companies to deliver high-touch service in real time at massive scale. It delivers exceptional frictionless customer experiences and at the same time removes costly but low value and time-consuming interactions.

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Zingle has invested in artificial intelligence to intelligently distribute service requests across an organization to drive increased revenue per customer through immediate service delivery and personalized offers at the right time. Enterprises can quickly launch workflows in minutes, leveraging Zingle’s more than 30 connectors to popular hospitality and retail-management systems.

"Zingle’s mission puts the customer first by enabling easy, fast, multichannel communication resulting in frictionless service and product experiences, in the moment,” said Ford Blakely, Zingle founder/CEO. 

Medallia will be showcasing the Zingle capabilities at its upcoming city tour in Dallas, London, Madrid, Mexico City, Milan, Munich, New York, Paris, San Francisco, Toronto and Washington D.C.

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