When The Gale South Beach, a Curio Collection by Hilton hotel in Miami, reopens in October, the rooms will have contactless guest engagement and touchless room controls through a Google Nest Hub and Volara, part of the recently announced partnership between the two companies.
Rather than picking up the phone to call roomservice or request a forgotten amenity at the front desk, guests can speak to the Hub for private, automated and live interactions with staff.
Volara’s integration into the hotel’s operations platform from Alice drives additional efficiencies because all item and service requests are routed to the appropriate department for fulfillment of each command or request.
“Being closed since March, we’ve used the downtime to invest in tools and technologies that will ensure a clean, sanitary and contactless environment; adding that the solution from Google and Volara was the first step in our contactless initiative,” said Gale South Beach GM Kevin Waldstein. “With people quarantined at home for so many months, they’ve become familiar and comfortable with smart speakers. It’s exciting that we have that same type of voice-on-command experience at The Gale—and soon at our sister hotel the Shelborne South Beach will add Volara to ensure consistency across the Menin Hospitality portfolio.”
“Even before COVID-19, hotels were embracing voice technology as a means of engaging guests,” said David Berger, Volara CEO. “Today, with contactless service becoming the norm, people are getting more accustomed to having their needs met with little to no personal interaction. Guests who are constantly asking Siri or Google or Alexa questions while at home can now expect to have an even better more tailored on-command experience while in their hotel rooms."