Hospitality call control provider Percipia has launched two new support programs, PercipiaCare and PercipiaCare Plus. The company will replace its legacy support program, Annual Maintenance Contract, with these two new products that aim to offer increased response times, deeper discounts on new software and hardware and include software upgrades for all PercipiaCare Plus clients.
Percipia provides telephony and mobility solutions, software and services for hotels including telephone systems, custom mobile applications and an artificial intelligence voice platform.
PercipiaCare is similar to the outgoing AMC program, but it requires less paperwork to sign up and renew. Current Percipia clients will purchase support like it's a product and receive an automated yearly invoice on their anniversary date. At the same time, PercipiaCare Plus will offer clients an option to receive included software upgrades every three or five years. PercipiaCare Plus members will receive a dedicated direct inward dialing channel, so they may directly call the number on their membership card and immediately speak with a live Percipia support agent who are instantly informed of the property’s information, products sold and network environments so the support agent can quickly resolve the open ticket.
"I am so excited about these two new support programs," said Kristine Koerner, customer success manager, Percipia. "This will completely streamline and eliminate the need for extensive paperwork and legal agreements—and the need to review yearly for support renewals. This launch is going to change our upgrade process completely. My clients that opt into PercipiaCare Plus will no longer have any last-minute surprises or need to budget for upgrades.”