Hospitality operating system Visual Matrix expanded the number of cloud-supported hotels on its platform by more than 80 percent in 2022, including leveraging its solutions across Prestige Hotels & Resorts’ portfolio of 15 hotels and resorts in British Columbia.
Many of Prestige’s properties are part of the WorldHotels Collection owned by Best Western. Visual Matrix is the largest provider to Best Western, with more than 1,600 Best Western properties worldwide on the Visual Matrix platform.
“2022 was a year of unparalleled growth for Visual Matrix, as we both expanded our product suite and substantially increased the number of hotels on our cloud platform," Visual Matrix CEO Georgine Muntz said in a statement. "Prestige Hotels & Resorts is a valued client, and we are thrilled they have expanded their use of our cloud platform to drive the efficient, effective management of property operations. We are deeply appreciative of their partnership.
“Our solutions are now helping hoteliers at more than 3,000 hotels representing more than 300,000 rooms in North America, Europe and Asia and we anticipate more growth in 2023 as hoteliers battle labor challenges and seek automation,” she continued.
Also in 2022, Visual Matrix launched EmpowerU, a new learning tool designed directly by the company, as well as integrations with VenueLytics, among others. The company now supports more than 50 percent of its customers using fully cloud-based services. The company also integrated its mobile operating platform to ensure users can manage housekeeping and maintenance tasks from anywhere. This integration leveraged the HTNG Express property-management system protocol that lets hoteliers increase access to MOP and other operation tools that improve the guest experience.
“Visual Matrix is a responsive, adaptive technology partner that is capable of providing individual support to each of our properties as it meets the needs of our growing organization,” said Tanya Stroinig, COO at Prestige Hotels & Resorts. “They understand the support each of our one-of-a-kind properties requires and they continue to evolve their offerings to offer innovative solutions, including back-of-the-house support and guest engagement tools, allowing us to continue our growth as a market leader.”
Visual Matrix has partnered with Prestige Hotels for nearly 20 years, and expanded its partnership in 2021 to include cloud-based services and daily rate management to help the company navigate the challenges of a rapidly changing lodging environment.