Ranch at Laguna Beach implements smart concierge

Guests at The Ranch at Laguna Beach don’t have to wait in line to ask a question because they can self-service with Ivy. Photo credit: Go Moment

The Ranch at Laguna Beach (Calif.), has implemented Go Moment’s smart concierge Ivy. Ivy is designed to communicate with guests and provide them with personalized and near-instant service through texting. 

The advanced smart concierge uses guest intelligence data to understand behaviors and responds naturally to questions for guest service, housekeeping, food-and-beverage service and anything that would typically be addressed to the front desk. The AI-powered solution was developed as a hybrid model, automating activities that give your staff more time to engage with guests.

“Since adding Ivy to our team, we’ve seen outstanding results not only in guest service feedback and operational efficiency, but also as a revenue generator,” Christopher Wylie, rooms division director at The Ranch at Laguna Beach, said in a statement. “A guest on the golf course can ask for towels and have them waiting when he returns to his room. The simple questions our staff would previously have to handle one at a time, Ivy can answer in seconds, giving our employees more time to focus on more complex requests and the attentive service that guests appreciate.”

Virtual Event


Survival in these times is highly dependent on a hotel's ability to quickly adapt and pivot their business to meet the current needs of travelers and the surrounding community. Join us for Optimization Part 2 – a FREE virtual event – as we bring together top players in the industry to discuss alternative uses when occupancy is down, ways to boost F&B revenue, how to help your staff adjust to new challenges and more, in a series of panels focused on how you can regain profitability during this crisis.

South of Los Angeles, The Ranch has 97 coastal ranch-style guestrooms and suites, a restaurant serving seasonal handcrafted food and drink, meeting and event facilities, s nine-hole golf course, as well as a waterfront spa and a wellness center. 

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