SiteMinder debuts hotel app marketplace

The Hotel App Store comes 18 months after the launch of SiteMinder Exchange, a connectivity hub. Photo credit: SiteMinder

SiteMinder launched the Hotel App Store, a marketplace that allows hotels of all sizes to discover, choose and connect applications to their business systems for greater guest experiences and revenue.

Until now, marketplaces have been closed environments for hotels, accessible only by using a marketplace provider’s designated property-management system. SiteMinder’s Hotel App Store has opened up this access to all hotels by allowing them to connect to more than 100 applications, including revenue management and upselling, guest messaging, guest review management, room controls, airport transfers and keyless entry, through a single interface and from a selection of more than 80 PMSs or SiteMinder’s channel manager.

Among the applications available through the Hotel App Store are Cendyn, TrustYou, OpenKey, Welcome Pickups and Oaky, as well as U.K.-headquartered For-Sight and upgrade2. Already, the Oaky app is being used by one of Europe’s leisure groups, Muthu Hotels & Resorts, an early adopter of the Hotel App Store. The hotel chain’s e-commerce manager Nuno Sacramento has increased both revenue and average daily rates since using Oaky to push out targeted upselling campaigns before a guest’s arrival.

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“The Hotel App Store is a great opportunity to find ready-made solutions we haven't thought of or are unable to find. It has become a trusted marketplace for services that, under normal circumstances, would come with the hassle of extra developments and integrations,” Sacramento said in a statement.

SiteMinder’s Hotel App Store will feature in-built smart technology that recommends only relevant applications to hotel users, based on their profile and past selections. It is the latest chapter in the evolution of SiteMinder’s platform, which in 2018 generated more than US$28 billion in revenue for 35,000 hotels worldwide. The Hotel App Store also adds to SiteMinder’s partner network of more than 800 hotel booking channel and management system providers.

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The product allows hotels to check guests in with no physical or material contact between the guest and the front-desk agent.