The Umstead Hotel and Spa partners with Evolve Controls and Intelity

Umstead Hotel and Spa

The Umstead Hotel and Spa, a 5-star property located just outside Raleigh, N.C., has selected Evolve Controls and Intelity to deploy a fully integrated wireless room control and guest services solution through hotel tablets. This approach is designed to enhance each guest’s stay at the property by combining the power of in-room control features with convenient access to hotel services and information through tablets provided to each guestroom.

The Evolve Controls connected room solution allows guests to manage their environment by wirelessly controlling in-room temperature and lighting through Intelity’s intuitive ICE bedside guest engagement platform.

In addition to Evolve’s automated room controls, ICE bedside also provides a full dashboard of digital hotel services that allows guests to communicate with hotel staff, find information they need to enhance a hotel stay, and place requests through the hotel tablets. On the back-end, hotel staff can leverage operational features of the ICE platform with tools such as content control, direct guest messaging and business intelligence data.

Virtual Roundtable

Post COVID-19: The New Guest Experience

Join Hotel Management’s Elaine Simon for our latest roundtable—Post COVID-19: The New Guest Experience. The experts on the panel will share how to inspire guest confidence that hotels are safe and clean and how to win back guest business.

“At The Umstead, we are committed to creating memorable experiences for our guests,” said Jason Seehafer, executive assistant manager of hotel operations, The Umstead. “By integrating automated room controls from Evolve and easy-to-use guest services from Intelity, we’re able to provide luxury amenities and services conveniently through bedside tablets not typically found in traditional hotels.”

Beyond the benefits of an improved experience for the Umstead’s guests, this in-room technology allows hotel staff to more effectively manage energy costs through Evolve’s occupancy-based energy management capabilities and strengthen their relationship with guests through Intelity’s ICE system.

Suggested Articles

M3 has partnered with Avero, a restaurant revenue-management software company serving the food-and-beverage industry.

During this downtime and recovery phase, it has become more critical than ever to make smart decisions that protect hotel employees.

Mobile key functionality and room selection are available when the app is connected to Virgin Hotels’ loyalty and preferences program.