UniFocus, a hospitality provider of workforce management systems, has upgraded its UniFocus Mobile app to let managers communicate and adjust employee schedules while on the go.
UniFocus Mobile will now enable notifications on wearable devices like smart watches to ensure managers can be notified immediately about any urgent issues. With more managers wearing smart watches, UniFocus is tapping into this technology to provide both managers and employees with actionable information quicker. The upgrade is meant to improve management’s real-time capabilities so they can make on-the-floor decisions that can save money and ensure service quality.
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The app will send real-time alerts directly to wearable technology, allowing managers to make on-the-floor decisions depending on guest volume and staff availability. This aims to improve employee safety and service quality by allowing managers to make urgent staffing changes and decisions—for example, when an employee calls out sick. Ultimately, the upgrade is designed to increase flexibility and improve communication for managers and staff, leading to higher employee engagement and decreased need for employee contact with common surfaces by sending alerts to personal devices.
“UniFocus Mobile is an invaluable tool that managers have come to rely on, as it provides real-time visibility, improved communication and greater flexibility, which in turn leads to higher employee engagement,” said Mark Heymann, CEO at UniFocus. “By leveraging the technology already on managers’ wrists, we can help them react even more quickly as they make important decisions, communicate effectively with staff, and ultimately improve operations.”