Hospitality technology company UrVenue has partnered with conversational artificial intelligence platform Satisfi Labs to launch UV Chat, a contactless customer service and booking chatbot that promotes contactless communication.
The chatbot gives guests instant conversational search and real-time booking capabilities. The partnership aims to help hospitality companies implement UV Chat within all of their digital touchpoints, including guest apps, websites, on-property kiosks and other messaging platforms.
UrVenue’s enterprise knowledge base serves artificial intelligence engines for hospitality chatbots and voice assistants. Satisfi Labs’ natural language processing helps deliver information that cannot be found on search engines and enable bookings directly in chat for resort inventory such as tickets and reservations. By implementing new conversational commerce solutions, hospitality companies can gain better workforce management, greater operational efficiency and more engaging booking journeys.
“This is a turnkey partner solution that effectively responds to the rapidly-evolving conditions and expectations of the industry for contactless and seamless booking journeys,” said Deron Pearson, CEO of UrVenue.
“The difference between our conversational AI and other chatbots is our ability to engage guests through real-time commerce, not just customer service,” said Don White, CEO and co-founder of Satisfi Labs. “We’re proud UrVenue can leverage our solution which has undergone rigorous hospitality-specific machine learning, providing speed to market for any hospitality brand or property.”
The Godfrey Hotel & Cabanas Tampa (Fla.) is piloting UV Chat. The chatbot is available to help guests with instant answers to questions about the resort, suggestions on experiences available and safety protocols.
“We’ve wanted a solution to help our customers 24/7 with questions, concerns, and booking our various experiences,” said Shaun Kwiatkowski, general manager at The Godfrey Hotel. “UV Chat gives us those capabilities and more. We’ve experienced an uptick in bookings especially at our WTR Pool and Grill and it’s made our website user friendly and personable.”