The WorkNomads Lab Hotel in Sofia, Bulgaria, has partnered with Intelity. The new mixed-use hotel will implement Intelity's mobile technology—including a branded mobile app, mobile check-in and mobile key—and GEMS, Intelity's suite of staff-facing tools.
Located in Bulgaria’s capital city, The WorkNomads Lab Hotel is the country’s largest co-living hotel and features a mix of both hotel rooms and flexible co-living and co-working spaces. Onsite offerings include communal kitchens, office areas, a bar and restaurant, rooftop spaces and a laundry room.
“Today’s younger, digital-savvy guests crave a personalized and seamless experience,” Katrien Meire, founder and executive director at WorkNomads, said in a statement. “With the Intelity platform, we are able to not only achieve this, but also get guests checked into their rooms as conveniently as possible. This allows our team members to serve guests in other ways and provide the flexible, modern experience our guests expect in their daily lives and at The WorkNomads Lab Hotel.”
With a branded mobile app powered by the Intelity platform, contactless service and digital amenities will be available to The WorkNomads Lab Hotel’s guests, as well as longer-term residents and workers, throughout their stay. By downloading the property’s app, guests can use their mobile devices to check-in, check-out, place in-room dining orders and make service requests. The branded app also lets guests bypass the front desk and access their room key directly from their mobile phone. Additionally, Intelity's back-of-house workflow management system, GEMS, automates guest requests and work orders, streamlines services and delivers business insights to the management team.