Wyndham Hotels & Resorts has completed the rollout of mobile check-in and check-out to nearly 6,000 economy and midscale hotels in North America. The milestone makes Wyndham the first major hotel company to offer mobile check-in and checkout at scale across the economy and midscale segments, according to the company.
“This is a pivotal moment for Wyndham and our re-imagined mobile app, which arrived at a critical time amid the pandemic,” said Jessica Davidson, SVP of digital, Wyndham Hotels & Resorts. “Today’s travelers expect streamlined, low-contact experiences and are seeking established brands that can deliver. With this app, we’re giving our guests yet another reason to book direct with Wyndham.”
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Wyndham first announced its new mobile app, which is available for iOS and Android devices in the Apple App and Google Play stores, in late September and has seen sizable growth in downloads and engagement since launch. Ratings have also increased to 4.6 out of 5 in the Apple App store and 4.7 out of 5 in the Google Play store.
In addition to mobile check-in and check-out, app users can take advantage of features like Lightning Book, which makes it easy to book the nearest Wyndham hotel as a few as three taps. Combined with the recent launch of a new customer data platform, the app builds upon the foundation of a broader, multiyear digital transformation at Wyndham.
Wyndham has approximately 9,000 hotels across 90 countries.