Zucchetti North America is launching new customer-support program, available to hotel clients 24/7, across their entire portfolio of operational solutions. With the launch of the new customer support program, it will enable clients to maximize the ROI earned from their tech investment.
As part of the new program, Zucchetti North America implemented the following new procedures and processes:
- Expanded the customer support team to ensure that live telephone and chat support is available to clients worldwide, 24/7.
- Provided in-depth training to all support team members, enabling each employee to provide customer support for all the Zucchetti North America tech solutions.
- Implemented an integrated email support program, which enables clients to submit a support ticket for any of the solutions and receive a response within 24 hours. Once a ticket is submitted, hotels can also log into the customer portal to find out the status of their ticket request at any time.
- Customers have access to the vast Zucchetti North America knowledge base through their online customer portal, which offers training videos and information about all the different solutions in the tech stack.
- Decreased the target response time for all support requests submitted through our online chat to a 24-hour turnaround.
“In today’s competitive landscape, hoteliers are not just looking for tools; they’re looking for results and maximizing customer support responsiveness is key to unlocking the full potential of a hotel’s tech investment,” Alison Cowan, vice president of sales at Zucchetti North America, said in a statement. “By ensuring timely support across all support channels, we help our clients optimize their technology to capture more bookings and maximize revenue opportunities. As such, improved customer support directly translates to a higher ROI on our client’s tech spend and empowers them to stand out from the competition online.”