Study: Cost to acquire hotel customers about the same as actual revenues   

A new study by the Hospitality Asset Managers Association isn't the best news for hotel owners. The results in "The Rising Costs of Customer Acquisition," a white paper commissioned in late 2013, show that revenue acquisition costs rivaled hotel revenue growth from 2009 through 2012. View

21 Aug, 2014

Marilyn McHugh

August 21, 2014 | Newswire | By HM Editorial Staff

Gleanings from annual International Hotel Investment Forum in Berlin more >>


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August 21, 2014 | Newswire | By Stephanie Ricca

Vijay Dandapani, president of Apple Core Hotels, has worked with the international franchising companies, and after more than 30 years in the hotel... more >>


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August 21, 2014 | Newswire | By HM Editorial Staff

Proper and continual training helps ensure employees do everything in their power to make sure that every guest walks away with nothing but glowing... more >>


tech

August 21, 2014 | Newswire | By Elliott Mest

Uber, a service that allows riders to connect with transportation on-demand, is present in more than 100 cities worldwide and can be accessed through... more >>


Frank Wolfe

August 21, 2014 | Newswire | By Frank Wolfe

A brief overview of challenges in front of hospitality IT departments more >>


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August 21, 2014 | Newswire

The complex is connected to a five million square foot Illinois Center office complex, three hotels with over 3,500 rooms and the East Loop Pedway.... more >>


Atton Brickell Hotel

August 21, 2014 | Newswire | By Elliott Mest

Chilean hotelier building first US hotel in Miami more >>


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August 21, 2014 | Newswire

With the integration, the more than 14,000 hotel properties already connected to SiteMinder's Channel Manager will be able to send rate and inventory... more >>


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August 21, 2014 | Newswire

The new app includes mobile check-in and check-out, real-time service requests, folio review, exclusive local content and offers and mobile food and... more >>


August 21, 2014 | Newswire | By David Eisen

Research shows that industry participants may be able to create value by assembling portfolios in a strategic manner more >>


Howard Feiertag

July 18, 2014 | Article | By Howard Feiertag

Sales staffers know too well the importance of staff performance at the property level and its effect on the sales operation. All too often, just a... more >>


May 22, 2014 | Article | By HM Editorial Staff

Maximizing Customer Loyalty at Independent Hotels more >>


ops

March 26, 2014 | Article | By Howard Feiertag

Eight tips on how to be a great sales person. more >>


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March 12, 2014 | Article | By Elliott Mest

The Americans with DisabilitiesAct has been in effect for a full year, and hotels are now expected to fully comply with the updated standards... more >>


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March 3, 2014 | Article | By Stephanie Ricca

Four travel and hospitality marketers shared the next generation of social media marketing tips for hoteliers at November’s NATHIC conference in... more >>


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February 28, 2014 | Article | By Howard Feiertag

When you think about it, it is really amazing how many different ways individual guests and groups get to visit, and enjoy, a hotel stay. Just take a... more >>


ops

February 26, 2014 | Article | By William Frye

In today's world of austere hotel budgets, front-desk employees are increasingly being asked to perform more functions and serve more guests, with... more >>


global

February 25, 2014 | Article | By HMM Editorial Staff

Known as an all-new-construction brand, Neenah, Wis.-based Cobblestone Hotels began in 2008 as a solution for small Midwestern towns that had demand... more >>


ops

February 24, 2014 | Article | By Elliott Mest

In part three of Hotel Management's series on luxury bedding design we look at the luxury traveler and the type of linen they are most interesting in. more >>


ops

February 21, 2014 | Article | By Elliott Mest

In part two of Hotel Management's series on high-end bed design, check out ways that designers are differentiating themselves from other properties... more >>

Transportation service Uber to be offered within apps for Hyatt, Tripadvisor and others    tech.jpg   By:   Elliott Mest

Uber, a service that allows riders to connect with transportation on-demand, is present in more than 100 cities worldwide and can be accessed through a dedicated Uber button located beneath the 'My Reservations' section in the Hyatt app. According to the Wall Street Journal, the Hyatt app also estimates trip prices for each Uber option, and automatically stores their hotel's address for future use. View

Miami heat: How the city's hotel transactions landscape is faring    global0.jpg   By:   Elliott Mest

The Miami Beach Loews hotel received a $175-million refinancing loan from Deutsche Bank, the b2 hotel property was sold for $57.5 million to HHR Eat Downtown Miami and the city gets ready to welcome 2,500 new hotel rooms in 2015. View



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