At revenue summit, message is clear: the customer is king    global.jpeg   By:   David Eisen

Revenue managers and others involved in the process of making hotels money convened at the Affinia Manhattan here to discuss ways and means to do just that, and one thing is clear: the focus must always be on the customer. View

17 Oct, 2014

October 17, 2014 | Newswire | By HM Editorial Staff

Conditions are ripe for all hotel owners and operators to achieve significant gains in both revenues and profits in the next few years. more >>


In-wall and drawer safes, like these from Safemark, are becoming increasingly popular as a space-saving design feature.

October 17, 2014 | Newswire | By Esther Hertzfeld

Finish and design of hotel safes now playing an important role since they are no longer hidden in the closet. more >>


By booking rooms close to one another, hotels can cut down on travel time for housekeeping, reducing time spent on flipping room

October 17, 2014 | Newswire | By Elliott Mest

Hotels can get a leg up by being aware of the newest products for housekeeping, which can help speed up processes and eliminate safety concerns more >>


Stephanie Ricca

October 17, 2014 | Newswire | By Stephanie Ricca

A look at why the stars seem to be aligning for independent hotels. more >>


A spa-like guestroom bath at the Hotel Monaco Pittsburgh.

October 17, 2014 | Newswire | By HM Editorial Staff

Hotels are giving designers the latitude to create spa experiences in the guestroom bath. more >>


October 17, 2014 | Newswire | By Bruce Serlen

A look at analyst forecast of healthy momentum for extended-stay category heading into 2015. more >>


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October 17, 2014 | Newswire | By HM Editorial Staff

Chanin Donavanik, managing director and CEO of Bangkok-based Dusit International, shares his professional insights more >>


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October 17, 2014 | Newswire

In his new role, Luersen will lead the operations function for the company, working closely with all functional leaders across operations, sales and... more >>


October 17, 2014 | Newswire | By Elliott Mest

A look at the research that predicts that hoteliers should be able to capture higher rates for group business in 2015. more >>


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October 17, 2014 | Newswire

A new 124-room Hyatt Place will be open by summer 2016 in Eugene, Ore., part of a shopping center. The Korth family has reached an agreement with... more >>


Howard Feiertag

July 18, 2014 | Article | By Howard Feiertag

Sales staffers know too well the importance of staff performance at the property level and its effect on the sales operation. All too often, just a... more >>


May 22, 2014 | Article | By HM Editorial Staff

Maximizing Customer Loyalty at Independent Hotels more >>


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March 26, 2014 | Article | By Howard Feiertag

Eight tips on how to be a great sales person. more >>


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March 12, 2014 | Article | By Elliott Mest

The Americans with DisabilitiesAct has been in effect for a full year, and hotels are now expected to fully comply with the updated standards... more >>


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March 3, 2014 | Article | By Stephanie Ricca

Four travel and hospitality marketers shared the next generation of social media marketing tips for hoteliers at November’s NATHIC conference in... more >>


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February 28, 2014 | Article | By Howard Feiertag

When you think about it, it is really amazing how many different ways individual guests and groups get to visit, and enjoy, a hotel stay. Just take a... more >>


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February 26, 2014 | Article | By William Frye

In today's world of austere hotel budgets, front-desk employees are increasingly being asked to perform more functions and serve more guests, with... more >>


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February 25, 2014 | Article | By HMM Editorial Staff

Known as an all-new-construction brand, Neenah, Wis.-based Cobblestone Hotels began in 2008 as a solution for small Midwestern towns that had demand... more >>


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February 24, 2014 | Article | By Elliott Mest

In part three of Hotel Management's series on luxury bedding design we look at the luxury traveler and the type of linen they are most interesting in. more >>


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February 21, 2014 | Article | By Elliott Mest

In part two of Hotel Management's series on high-end bed design, check out ways that designers are differentiating themselves from other properties... more >>

HVS report: Franchise fees average 11.8 percent of rooms revenue    ops0.jpg   By:   Elliott Mest

The 2014 U.S. Hotel Franchise Fee Guide is an annual survey of fees charged by hotel franchisors, and includes properties in the limited-service, full-service, select-service and extended-stay market segments. Sixty-five hotel brands participated in the 2014 survey, and for the first time this year's guide uses brand-specific performance data to portray expected costs. View

Chinese investor buys Paris Marriott for $439M   

Four months ago, Hong-Kong based Kai Yuan Holdings expressed interest in buying the Paris Marriott Hotel Champs-Elysees for an estimated $468 million. Today that deal has officially closed. View



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