The technology for augmented and virtual reality has arrived, and it’s now up to the hospitality industry to determine its place.

Here’s the second part of our list of hotel items your guests think are a waste of your time and money.

You’re spending money in the wrong places with amenities your guests feel are unneeded.

Hey, designers: It’s time to think deeper about customer behavior when creating your next amazing project.

The survey is open until June 6. Results will be published in the July issue of HOTEL MANAGEMENT.

A guest's stay can be ruined in a heartbeat by noise, destroying an otherwise fine stay. Here's how you can make sure this never happens again.

Steve Joyce, the CEO of Choice Hotels International, is unapologetically frank. Here, he shares thoughts on everything from Starwood to Trump.

As a guest I was trying to do the hotel brand a favor; served me right for wanting to help.

Improved cleanliness and a thirst for variety are behind the evolution of textiles in hospitality.