The Alexander, A Dolce Hotel in Indianapolis, has selected Optii as its hotel operations platform, adopting the full Optii platform to support its hotel operations team.
The Alexander has 209 rooms across two towers, with 157 hotel rooms and 52 extended-stay residences. This layout and room mix increases the operational complexity, especially for the housekeeping staff when it comes to turnaround times and cleaning sequences.
Optii leverages artificial intelligence, analytics, messaging and mobility to improve the efficiency and effectiveness of housekeeping and service delivery departments.
“We are always looking at how we can improve both the efficiency of our operation and the guest experience we provide," Kevin Green, director of operations, The Alexander, said in a statement. "Using Optii to automate our housekeeping teams’ cleaning routes has saved us a considerable amount of time, so that guests can have earlier access to their rooms. Overall, guest satisfaction has been high since Optii’s adoption, and less time is wasted between when a room attendant is finishing a room and starting the next clean. It’s a win-win.”