Belmond, part of the luxury group LVMH Moët Hennessy Louis Vuitton, has selected Silverware as the full-service point-of-sale system for its hotels and restaurants. Nine of the global brand’s properties, including the Le Manoir aux Quat’Saisons a Belmond Hotel in Great Milton, Oxfordshire, England, and its restaurant, led by Chef Raymond Blanc, are running on Silverware. Also in the pipeline are the Cipriani a Belmond Hotel in Venice, Italy, and the El Encanto a Belmond Hotel in Santa Barbara, Calif.
“It was a corporate decision to make the switch globally, and our staff was delighted with the change," said Peter Prusaczyk, food and beverage manager at Le Manoir aux Quat’Saisons. "Silverware is the most efficient and user friendly POS that I have encountered throughout my hospitality career. I’ve learned over time that technology is only as good as its set up. It’s in the set-up where Silverware shines. It’s foolproof—anyone can use it with minimal training. I especially enjoy the system’s drag-and-drop functionality and query prompts that pop up to make certain that orders are being input properly the first time, every time.”
Before Silverware, Prusaczyk said he was required to input menu and pricing changes in a single terminal in the back of house. With Silverware, all updates can be made via any of the 10 terminals on property, saving time.
Silverware is designed to proactively ensure that operators are providing an elevated guest experience, from the quick-glance screen with user-friendly design to the fully customizable order panel that enables staff to save time when ordering during peak times. Silverware POS also provides flexible reporting and printing based on revenue center, segment and service type, including cost center on guest checks.