The Delta Hotels by Marriott Grand Okanagan Resort in Kelowna, British Columbia, has chosen Optii as its housekeeping-management platform to give visibility across its 325-room property. The resort is the first Marriott International property in Canada to adopt Optii.
The hotel is rolling out Optii Housekeeping to provide real-time visibility over multiple buildings and teams within the property. Through Optii, the team at Grand Okanagan will be able to access data into their daily operations and see where there may be gaps in team performance and efficiency.
This visibility on team performance means hotel managers can provide instant feedback to the team and better ensure quality across all of its rooms. Optii Housekeeping also makes the training and onboarding of new members easier as it provides a single platform for the team to access cleaning protocols, updates to rosters and routes and guest requests.
Optii provides insights into the hotel’s operations including status on job activities and the average time spent between room cleans. Using intelligent AI and machine learning, Optii streamlines and automates day-to-day responsibilities, freeing up time for managers and housekeepers to work on other important tasks.
“Optii’s data insights will enable us to continuously improve our services while supporting our housekeeping staff," Delta Grand Okanagan GM Joseph Clohessy said in a statement. "Having Optii centralize our operations means we can not only improve the productivity of our team and therefore the cleaning quality of each room but also ensure a better overall guest experience.”