Intelity announced a new partnership with Volara, a provider of custom voice-based hospitality solutions. Together, Intelity and Volara will combine their technology to enhance guest engagement with contactless voice commands that enable instant, convenient access to services and amenities.
Both Intelity and Volara have already been deployed in conjunction at several properties, including at the Gansevoort Meatpacking NYC. Properties interested in developing a future-facing guest experience that harnesses the power of guest technology can take advantage of the initial partnership and deploy both platforms simultaneously, but will see an even more in-depth integration over time, with voice requests flowing through the platform directly into GEMS, Intelity's staff automation platform. It’s also set to assist busy staff as they seek to balance their daily workload.
As a result of the integration, guests can use their voice to ask about hotel services and request information about the local area, weather, events and more. Leveraging in-room voice assistants such as Amazon Echo Show or Google Nest Hub, guests can adjust room controls, such as the thermostat and lighting at integrated properties, by speaking the command out loud. When a guest needs to connect with staff or request service, they no longer need to make an extra trip to the front desk. Instead, they can ask aloud for extra pillows or a room repair and the property can send help their way.