Operators spoke throughout 2016 about predicting the needs of their guests, and now this level of service is within reach.
Wynn Las Vegas and Amazon plan to equip all 4,748 hotel rooms at Wynn Las Vegas with Echo, Amazon's hands-free voice-controlled speaker.
Direct text communication between hotels and guests is on the rise as these apps become more fully utilized.
Additional plans are in place to roll out the platform to all of IHG's over 5,000 hotels worldwide, and the company wants to strengthen its offering…
M Beta at Charlotte Marriott City Center is an experimental hotel that allows Marriott to solicit guest feedback on new concepts and initiatives in real time.
Instead of having to make calls to the front desk, hotels use text messaging as a means to proactively communicate with their customers rather than simply…
Hotels want to be leaders in technology, but hunting for innovation sometimes backfires. Here are four tips to help protect your property on its way to the…
Each voice-activated hotel room is equipped with an iPad running a custom app that controls the in-room guest experience.
The world has been switching to internet protocol, the experts have said, so it makes sense that hotels should make the move to voice over internet protocol.
While the guestroom telephone may not be the revenue driver it once was, many phone experts believe it will always remain in the room for safety reasons.