How do hotels provide privacy alongside nonstop access? A new report from IHG addresses this, and more.

CES, the world's largest consumer electronics show, was in Las Vegas this week. The hotel industry could learn a thing or two from what went down. Here…

HOTEL MANAGEMENT interviewed Michael Blake, CEO of Hotel Technology Next Generation, about what tech trends he thinks will take a starring role in 2017.

Operators spoke throughout 2016 about predicting the needs of their guests, and now this level of service is within reach.

Direct text communication between hotels and guests is on the rise as these apps become more fully utilized.

Additional plans are in place to roll out the platform to all of IHG's over 5,000 hotels worldwide, and the company wants to strengthen its offering…

M Beta at Charlotte Marriott City Center is an experimental hotel that allows Marriott to solicit guest feedback on new concepts and initiatives in real time.

Instead of having to make calls to the front desk, hotels use text messaging as a means to proactively communicate with their customers rather than simply…