Trivago lists top U.S. properties by guest ratings

German multinational technology company Trivago released their list of the “best” hotels in the U.S., compiled entirely on guest reviews. Ten hotels in four different categories (5-Star, 4-Star, 3-Star and Alternative Accommodation) were decided on by gathering user rating from 34 distinct hotel, booking and review sites, populating the Trivago Rating Index. A perfect score on the Index translates to 100 percent.

“We aggregate and analyze more than 175 million hotel reviews from websites all over the world. This gives us strong insights into what hotels are particularly good at,” Johannes Thomas, managing director at Trivago, said in a statement. “Our Trivago awards recognize those hoteliers who deliver an exceptional experience to their guests, and we are proud and delighted to award those achievements.”

5-Star Hotels

Trivago list of 5-Star hotels is topped by the Langham Hotel in Chicago, which scored a 96.18 on the TRI. Runners up include the Bardessono in Napa Valley and the Fairmont Grand Del Rio Mar in San Diego, with close scores of 95.32 and 95.21 respectively. Most notably, the list consists of properties found throughout the country, though most were concentrated on the west coast.

Virtual Roundtable

Post COVID-19: The New Guest Experience

Join Hotel Management’s Elaine Simon for our latest roundtable—Post COVID-19: The New Guest Experience. The experts on the panel will share how to inspire guest confidence that hotels are safe and clean and how to win back guest business.

4-Star Hotels

The list of the top 4-Star hotels in the U.S. represented a more even distribution across the country, particularly with Woolley’s Classic Suites taking second place in Aurora, Colo., with a score of 95.45. The French Quarter Inn in Charleston, S.C., topped the list with 96.27, but it was a closely contested list with the lowest-scoring property, the Bavarian Lodge in Leavenworth, Wash., still scoring higher than the lowest-ranked property in the 5-Star list.

3-Star Hotels

While no properties in the 3-Star category broke into the 95-point bracket overall, the 10 hotels populating the list were all notably close in score, often separated by a fraction of a point. The Hampton Inn & Suites St. Louis - South I-55 sat above the rest at 94.71, but the Drury Inn Plaza Hotel Nashville Franklin in Franklin, Tenn., was close behind at 94.38.

Alternative Accommodation

Hostels, apartment hotels, bed-and-breakfasts and other miscellaneous properties rounded out this category, which was led by the Stonehurst Place in Atlanta at 95.56. Other notable hotels were the Black Dolphin Inn in New Smyrna Beach, Fla., which scored 94.74, and the Adobe Grand Villas in Sedona, Ariz., at 94.58.

Suggested Articles

Gross operating profit per available room dropped to -$17.98 while total RevPAR dropped 92.9 percent to $17.39 for the month.

As businesses plan their back-to-work strategies, implementing a safe workplace is at the top of every executive’s mind.

The program provides enhanced processes and procedures including physical-distancing guidelines and heightened cleanliness standards.