According to the "2018 North America Hotel Guest Satisfaction Index Study," capital investments are paying off but now is the time to refocus on…

Loyalty is becoming less about the transactional points and more about the experience. Here’s what hoteliers need to know to drive loyal business.

A veteran Hilton leader for almost 20 years, Laurens Zieren returns to the company after a regional VP role for a hotel-management company.

Helen Watson, GM of the hotel in Saratoga Springs, N.Y., shares her thoughts on women in hospitality and how her hotel's leadership team came to be.

Successful social-media storytelling is a sure-fire way to create meaningful and engaging content for current and future guests. Bring your brand's story…

Paradine joins Hotel Indigo Denver with 19 years of experience in the hospitality industry, most recently as GM at the Fairfax (Va.) Marriott.

Abonesh Bedada has overseen the Bell20 Tavern at the Crystal City Marriott in Arlington, Va., for nearly two decades and knows how to build a loyal clientele.

Travelers are looking for more traditional services over home-sharing. That means it’s time for hoteliers to capitalize on the trend.