HR: Marriott employee training and development program

(Marriott employee training and development program)

An outline of the various training programs and courses offered at Marriott International.


New hire orientation program

The program starts with a new hire orientation program for all employees to ensure new staff have the skills needed to perform effectively. The purpose of the program is to introduce new employees to the Marriott culture, brand, and their specific hotel/region.


International hourly training

Marriott claims to provide 15 minutes to training each day to each hourly employee. The training addresses the essential skill and knowledge areas, such as culinary, rooms operation, purchasing, that are essential for employees to master in order to do their jobs.



The Gateways program is for hourly non-management employees. It is designed to train discipline-specific skills necessary to individual positions. Participating disciplines are: finance, HR, IT, loss prevention, PR and sales.


Core management training

Marriot managers participate in over 20 different management training programs. Courses are taught by certified trainers, professional experts, and property based management. Other courses are self-directed, including internet-based learning. Classes generally have 20-25 participants and include extensive group interaction, hands-on activities, pre and post-test evaluation, and action planning.



Essential Skills for Supervisors and Managers

Comprised of 15 modules, including Welcome to Marriott Management, Communicating for Success, Hiring the Best, Training and Developing your Associates, Coaching for Great Performance, Building Top Performing Teams, Conducting Performance Appraisals, Managing Conflict, Juggling Time, Business Basics, Create Experiences, Effective Daily Meetings, Goal Setting, Your Career and You, and Stress Management.  



Utilizes hands-on experience for supervisors to learn about different departments of the hotel and develop broader hotel expertise which help prepare them for management responsibilities. 

Get On Board

This learning experience is designed to introduce new managers hired both externally and internally to International Lodging. Through a variety of mediums, the manager "new to Marriott International" experiences and learns Marriott's culture, policies and procedures for International Lodging while building the necessary relationships.


Ashridge Virtual Learning Resource Centre

Commitment to associate development requires offering employees the opportunity to learn at their own pace through access to the Virtual Learning Resource Centre.



The programs are categorized into three levels and correlate with Marriott International’s Core Competencies (Leadership, Managing Execution, Building Relationships, Generating Talent and Organizational Capacity, Learning and Applying Personal Expertise, and Business/Functional results.)



Property Strategic Planning Implementation

This two-day program is conducted 30 days prior to a new Marriott International hotel opening, and is designed for the hotel Leadership Team.


Courtyard by Marriott International University

This program is an international only Marriott training program offered to Courtyard by Marriott brand General Managers and Assistant Managers. It is designed to focus on understanding the brand's positioning, product and service standards, pricing strategies, effective food and beverage, and creating hotel-specific action plans to achieve goals.


Training On-Property Programs

A workshop is created for hotel managers facilitating Marriott’s In the Beginning, Passports to Success, or other on property training programs for hourly associates. 


Effective Training Skills

Both workshop and certification process which focuses on co-facilitation techniques, stages of experiential learning, measurement, and better understanding of learning styles.  



Content supplied by Marriott International