Keyword: Hersha Hospitality
With 15 years of sales and hospitality experience, this former Gild Hall sales and marketing director joined Kimpton's Hell's Kitchen location.
Without the right training tools and procedures in place, hoteliers risk hurting the guest relationship with poor employee knowledge and communication.
The hospitality industry has its fair share of brilliant minds and passionate employees, but it also grapples with an enormous level of employee turnover.
Cindat Capital Management and Aprirose are in talks to acquire 50-percent stakes in the QHotels Group portfolio, worth more than $660 million.
Building post-stay rapport with travelers is one of the greatest challenges facing hotels today, but hotels aren't using every tool available.
Losing an item can ruin a trip, regardless of the item's worth. Hotels today have technology that allows them to get ahead of the problem, all with guest participation.