Kilgore has been in hotel industry for 14 years and joined the Cobblestone Hotels brand in 2007.
Clean guestrooms and public spaces go a long way toward boosting guest satisfaction, but the process only works when the department operates with efficiency…
By far, labor-related costs are the largest operating expense for hotels regardless of property type, which means training is more important that ever.
Ants in a hotel bathroom are a big no-no, but are they justification for a lawsuit?
Mobile housekeeping will allow staff to continuously keep track of room status on a mobile device, giving them an easy-to-use solution with an enhanced…
Luis Aloma, former VP of corporate operations for Hyatt Place and Hyatt House, brings 34 years of experience to his new role at the Florida hotel.
Hotel Management associate editor Jena Tesse Fox got to go behind the scenes at the Wilshire Grand hotel despite a loss of power.
Maidbot, a robotics company that created Rosie, the first housekeeping robot and indoor mobile data platform for hotels and commercial buildings, received a…
Hilton is changing the way its hotels honor "Do Not Disturb" signs, and the company isn't alone.
The academy will focus on training single clients or groups to understand the essence of delivering luxury service experiences to their customers.