Every host, hotelier and property manager knows the importance of protecting the peace of their property. Maintaining the peace ensures that all guests are happy, the property is kept as is and there are no threats of bad reviews. Noise complaints rank as the most common grievances in the hotel industry, with just 25 percent of them formally reported. The remaining 75 percent find their way into online reviews, which has the potential to result in a staggering loss of up to 70 percent in future bookings.
Why Invest in a Noise Monitoring System
When it comes to running a successful hotel, staying in control of your environment is essential. This is where investing in a noise monitoring system proves invaluable. Noise monitoring systems allow you to identify individuals responsible for noise violations, keep tabs on the occupancy of your rooms and track if a party is taking place.
Not only does noise monitoring allow you to track parties taking place, but it ensures that all guests are happy and more likely to leave positive reviews, as well as return to your hotel. According to the North American Hotel Guest Satisfaction Index Study (2019), 78 percent of guests who experience a better-than-expected quality of sleep in a peaceful hotel will make another booking. A top contributing factor to quality of sleep and overall guest satisfaction is the quietness of a hotel room and an optimal temperature, among other factors like a comfortable bed and quality linens and pillows.
The modern guest is not likely to lodge a formal complaint about noise, instead it's easier to leave a bad review on Booking.com or Trustpilot. With this in mind, hotels benefit from noise monitoring solutions because they keep their current guests happy who are more likely to return to a good experience at your hotel and on average will spend 67 percent more than new guests.
What You'll Need to Successfully Monitor Your Hotel Rooms
Setting up your property for effective noise monitoring is a straightforward process and takes five minutes. Before setting up your devices, always make sure your hotel has dependable Wi-Fi with a stable connection. The monitoring devices are plugged into a socket in your unit and connected to your hotel's Wi-Fi network.
It is also good practice to make sure your guests are aware of the rules of the hotel. Be sure to let your guests know that noise and parties will be monitored during their stay and have them sign a digital document agreeing to this. Additionally, to prevent noise and parties, hotels can take stricter guest screening precautions, like not allowing same-day bookings, or one-night bookings and looking at the age of the guest to gauge if a party is likely to happen.
A Noise Monitoring System that is 100% Privacy Compliant
At its core, a noise monitor tracks noise decibel levels and air particulate matter in rooms that guests occupy. This way noise monitoring is compliant with guest privacy laws.
Noise monitoring devices such as Alertify, offer a comprehensive suite of features that make it among the best noise monitoring solutions for hotels, offering a range of features to enhance the guest experience. These include occupancy tracking for identifying potential parties and unauthorized guests, as well as indoor smoking monitoring to prevent costly damages. The dashboard incorporates a customizable Guest Alert feature, automating the notification of disruptive guests when noise or smoking is picked up. Furthermore, these devices go beyond tracking just noise and smoke, and monitor temperature, air quality, humidity, and mold risk, which contributes to guest comfort and satisfaction. The devices operate 24/7, promptly notifying property managers and owners of any violations, with downloadable reports as concrete evidence for disputes. All while ensuring uninterrupted monitoring through its built-in backup battery in the event of tampering.
Maintaining a peaceful and welcoming atmosphere in your hotel is a top priority. Noise monitoring devices not only help you achieve this but also goes the extra mile by offering comprehensive environmental monitoring and instant alerts, making it a game-changer for hoteliers. By investing in a noise monitoring system, you can ensure a delightful and memorable experience for your guests while safeguarding your hotel's reputation and profitability.
Melissa Bernado is the digital marketing specialist for Alertify.