Maryland-based hotel management company PM Hotel Group launched its initial cleaning and sanitation playbook in April, but PMxPM: Peace of Mind by PM Hotel Group, the firm's recently enhanced initiative, is meant to go beyond cleanliness.
The PMxPM initiative encompasses a 360-degree playbook including updated safety, sanitation, operational procedures and ongoing associate trainings that incorporate the latest guidance and recommendations from the Centers for Disease Control and Prevention, the World Health Organization, the American Hotel & Lodging Association and state, local and federal governments. The program also includes bespoke practices for enhancing guest experiences while maintaining social distancing.
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"As the travel industry continues to recover, we know that just meeting guests' expectations of cleanliness is not enough. What we are committed to is delivering the Peace of Mind that comes from feeling safe and well taken care of," said Joseph Bojanowski, president of PM Hotel Group. "Our team members will continue ... evolving as necessary to ensure our guests can enjoy peace of mind during their travels."