The Quality Inn Montgomeryville in Pennsylvania has selected Hotel Internet Services to provide customizable in-room entertainment with the implementation of BeyondTV GuestCast.
Similar to many hotels using the current guest downturn as an opportunity to make service improvements by adopting new technologies, the Choice Hotels International-franchised property prioritized the need to implement solutions that could cater to the increasing preference of guests remaining in their rooms. More specifically, the hotel wanted to ensure that guests attempting to social distance could still obtain an enjoyable, personalized stay experience. The BeyondTV GuestCast platform gives each guest instant and secure access to their own streamed subscriptions on guestroom televisions.
Compatible with thousands of mobile-based apps, BeyondTV GuestCast lets guests view virtually any personalized content of their choosing, with the ability to cast streaming accounts from personal devices such as Netflix, Hulu, Amazon Prime, Disney+, HBO Go, ESPN and many more.
"Hoteliers have a choice to either embrace evolving guest trends such as the now common expectation for personalized in-room entertainment, or they can remain on the sidelines while competing properties cater to the latest preferences which are shaped by mainstream technologies such as Google Chromecast," said Joseph Gimaro, general manager at the Quality Inn Montgomeryville. "HIS, with its BeyondTV GuestCast platform, has ensured that our property identifies with the former, and since being implemented both our guests and staff have been impressed with the ease-of-use and lack of troubleshooting support that the system requires, without so much as one front desk phone call being received in order to assist a guest with streaming from their device. The decision to adopt BeyondTV GuestCast was also made because unlike competing solutions, the platform allows us to address concerns over security and privacy which can arise whenever a guest considers accessing personal information on a publicly shared system."
BeyondTV GuestCast is not only fully compatible with virtually all television models and Wi-Fi networks in use by hotels today, it also is engineered using the latest in security protocols. The system does not require guests to enter in personal account information such as usernames or passwords on a guestroom television and also comes equipped with device isolation capabilities. This feature prevents cross-room communication and the potential for guests to cast content to televisions located in other guestrooms.