Adrift Hospitality has partnered with cloud-based property-management systems developer StayNTouch to streamline the guest and staff experinces at its six independent properties across Washington state and Oregon.
Adrift chose StayNTouch’s cloud and mobile PMS for its interface and functionality, as well as its ability to drive ancillary revenue through mobile automation and facilitate a fully digital and contactless guest experience.
“We needed a cloud PMS that was robust and much more user-friendly than our previous legacy system,” said Kacia Lessnau, chief commercial officer at Adrift Hospitality. “Our former PMS was clunky, visually unappealing and lacked core functions. StayNTouch is different: The intuitive [user interface] and navigation makes common processes like check-in and rate management significantly easier for our staff. And their mobile check-in and automated upselling capabilities allowed us to easily shift to contactless check-in during the pandemic, while also capturing ancillary revenue from upgrades and amenities. Most importantly, StayNTouch has provided some of the best customer support that we’ve experienced with any technology vendor.”
“We take great pride in working with innovative hoteliers to help bring their unique vision to life,” said Michael Heflin, chief revenue officer at StayNTouch. “Adrift’s mission of sustainable hospitality is core to who they are as a company, and we are very proud that StayNTouch now plays a role in bringing that mission to life. Our guest-centric cloud PMS provides unburdened performance for staff, and allows Adrift Hospitality to deliver an authentic guest experience—one that emphasizes and enhances both the local community and celebrates every single individual they share that community with.”