Agilysys adds facial recognition to its PMS

Facial recognition has been added as one of the capabilities of Agilysys’ rGuest Stay property-management system to help streamline operations and deliver an improved guest experience. Built on the rGuest hospitality platform, the PMS is a native cloud-based solution that delivers innovations in guest service, property operations and third-party integrations.

Facial recognition is among the newest capabilities of next-generation PMS solutions. With rGuest Stay, the face of a returning guest can be digitally recognized as they approach the front desk, and the system will display their profile information to the agent, allowing the employee to provide a personalized welcome and improved guest service. The system can show any information saved about the recognized guest, including room preferences, arrival and departure time, and much more. The facial recognition feature is optional and can be easily enabled or disabled as appropriate.

The guest-centric PMS leverages the standards-based platform on an open architecture with public APIs to enable rich integration with applications delivered from Agilysys, its partners and customers. rGuest Stay offers capabilities for multiproperty operations, allowing managers to view guest profiles, history and reservations, as well as room availability and operational reports, seamlessly across multiple properties.

The PMS is also capable of working with custom voice-controlled artificial-intelligence assistants such as Amazon Echo's Alexa. The digital assistant can answer questions about operational status and provide other information that is in the rGuest Stay system. Since rGuest Stay is completely API-based, it is easily accessible by the digital assistant, and has potential for easy integration with any future technologies.

“rGuest Stay is a next-generation solution that goes beyond traditional property-management systems in many ways,” CTO and SVP of technology Larry Steinberg said in a statement. “The open, multifunctional rGuest platform enables operators to manage and grow their businesses through an easily addressable cloud-based architecture. rGuest Stay enables properties to move towards a more guest-centric and streamlined operation, resulting in improved profitability and increased guest loyalty.”