Agilysys, Adyen partner for contactless hotel payments

Why the right PMS will increase guest satisfaction
Ayden has integrated with the entire suite of Agilysys hospitality solutions. Photo credit: Agilysys

Hospitality software company Agilysys and payment platform Adyen have formed a new partnership to extend Agilysys customers’ access to global payments.

Adyen is a unified payments platform that lets merchants consolidate their payments across stores, markets and channels into one system. Adyen connects directly to Visa, Mastercard and all key payment methods globally, enabling businesses to accept payments across online, in-app and in stores across regions. 

“Agilysys is an industry leader in global hospitality solutions,” said Adyen Chief Operating Officer Kamran Zaki. “We are thrilled to begin this new partnership to help Agilysys customers better serve their guests’ payment needs.”

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Through Adyen’s integration with the entire suite of Agilysys hospitality solutions, including point-of-sale application Agilysys InfoGenesis POS and Agilysys property-management solutions (Agilysys Stay, Agilysys LMS and Agilysys Visual One), hotels can offer an omnichannel experience from booking reservations to check-in to bill payment. Restaurant diners benefit from pay-at-table functionality, including the ability to print the bill, split the bill and add custom tips—all without wait staff needing to leave the table. 

“We are excited about our new global partnership with Adyen,” said Agilysys Chief Technology Officer Prabuddha Biswas. “The hospitality industry has gone global and today’s discerning guests demand a single modern end-to-end payment infrastructure that works across multiple countries and multiple currencies to streamline payment processes and ensure the security of their transactions. Adyen will help fill these needs and more.”

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The company's main markets are still substantially affected by the measures rolled out to combat the COVID-19 health crisis.

Revenue per available room and occupancy increased over Q2, but uncertainty around the industry’s recovery remains.

The integration aims to provide hoteliers with seamless and complete visibility over group, catering and event sales performance activity.