Communications company Relay is set to provide its wearable associate alert devices to 80 Atrium Hospitality-managed properties across the U.S. This agreement will establish Relay’s voice-first technology as the alert device partner for the operators of dozens of properties across 28 states. The wearable pocket-size device, weighing less than half a pound, will be made available to management, guest services, housekeeping, maintenance, ground transportation and catering teams. Relay’s technology will provide the mandated safety protections with customized single button alert features, GPS, and 3D-mapping capabilities that enable accurate distribution of emergency response teams.
According to Craig Mason, CEO of Atrium Hospitality, Atrium selected Relay in an effort to exceed the requirements of the hotel industry pledge to employee safety. “Innovation is one of Atrium Hospitality’s core values, and we encourage associates’ creative thinking and the adoption of new approaches to advance performance and well-being,” Mason said. “By collaborating with Relay, we have the opportunity to enhance the safety of our dedicated teams across the United States while also continuing to improve on our commitment to deliver exceptional guest experiences.”
Atrium Hospitality operates approximately 22,000 guestrooms and 3 million square feet of event space.
"We're thrilled that partners like Atrium are actualizing the benefits that come from connecting the entirety of a team through a cloud-connected tool designed for frontline workers,” said Barbara Sharnak, VP of business development and marketing strategy at Relay.
Relay features include:
- Accountability and verification: Validates employees responsible for delivery or receiving of goods and services via auto-capture.
- Language translation feature with more than 15 available languages for team members to use to communicate more effectively internally and externally.
- Team communications and notifications via prerecorded messages for the start and end of shifts.
- Dashboard: GPS and 3D-mapping capabilities allow logistics to better distribute staff quickly via a cloud-connected dashboard features.