The Bay View Collection, a group of boutique hotels, event spaces and vacation rentals in Camden and Rockport, Maine, has selected Think Simplicity's cloud-based phone system for its four properties to provide consistency in maintenance, lower costs and integrate communications efforts across its portfolio.
Think Simplicity delivers a cloud-based communication system that requires little to no onsite maintenance.
“We were looking for a system that was simple, modern, and cost-effective with the features we needed to ensure guest satisfaction while providing our staff with an easy-to-use platform," Matthew Levin, Bay View's director of hotels, said in a statement. "Think Simplicity delivered the right equipment, with the right features, at the right price while easing onsite training efforts.”
Think Simplicity provides ongoing updates as they become available so customers can leverage the latest technology without involving multiple vendors or scheduling maintenance calls. Hoteliers that are still managing aging private branch exchange systems are experiencing rising costs not only for maintenance but for replacement parts. Ongoing FCC compliance features that must be incorporated into a hotel’s infrastructure continue to challenge old equipment users.
By integrating with major property-management systems, Think Simplicity simplifies front-desk operations. The cloud-based platform provides simple call forwarding, the ability to use cell phones as extensions, voicemail, e-911 capabilities, wake-up calls and adding messaging or forwarding calls in the event of an emergency.